Review TV BOX MXQ PRO 4K and how to hard reset/troubleshoot different problems

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Review TV BOX MXQ PRO 4K and how to hard reset/troubleshoot different problems

If you have a non-smart TV device and you want more from it then a TV Box MXQ Pro 4K is the solution. We can do different things with this TV Box including playing files from an external drive, playing videos on YouTube or sharing smartphone’s screen on the TV, all these things can be easily done using the TV BOX MXQ Pro 4K.

First impresion

When I first saw the box I thought this is a professional device. The plastic is not low quality and it doesn’t seem like a cheap gadget. The box contains the TV box, an HDMI father-father cable, the power cable, the remote controller and the manual.

About the device

The device has 4 USB slots, 1 SD card slot, 2 auxiliary ports (SPDIF/AV), one HDMI port, one ethernet (RJ45) port and the power supply port.

From an architecture point of view, the device MXQ Pro 4k is smartly designed. The power and HDMI slots are placed on the rear end so they are not visible from the front side.

For cooling, the device has on the lower side an adapted case so it allows the motherboard to cool.

I had a small surprise when I saw the device was rooted.

Specifications for TV Box MXQ Pro 4K Android

  • Chipset: Amlogic S905 Quad Core Cortex-A53 at 2.0GHz
  • GPU: Penta-Core Mali-450 at 600MHz+
  • Storage: 8GB NAND FLASH
  • RAM: 1 GB, DDR3
  • Operating system: Android 6
  • 3D: Hardward 3D graphics acceleration
  • HDMI: HDMI 1.4b with CEC
  • AV: Support
  • Bluetooth: Not available
  • LAN: Ethernet:10/100M, standard RJ-45
  • Wireless: Yes
  • Supported formats: HD MPEG1/2/4, H.265, 4K-HD, HD AVC/VC- 1, RM/RMVB, Xvid/DivX3/4/5/6, RealVideo8/9/10
  • Media formats supported: Avi/Rm/Rmvb/Ts/Vob/Mkv/Mov/ISO/wmv/asf/flv/dat/mpg/mpeg
  • Audio formats supported: MP3/WMA/AAC/WAV/OGG/AC3/DDP/TrueHD/DTS/DTS/HD/FLAC/APE
  • Image formats supported: HD JPEG/BMP/GIF/PNG/TIFF
  • USB: 4 High speed USB 2.0, supports U DISK and USB HDD
  • Card reader: SD/SDHC/MMC cards
  • HDD file system: FAT16/FAT32/NTFS
  • Subtitles supported: SRT/SMI/SUB/SSA/IDX+USB
  • High Definition video output: SD/HD max.1920×1080 pixel
  • Mouse/ Keyboard: USB mouse and keyboard are supported;
  • SPDIF/IEC958: Coaxial
  • Power supply: DC 5V/2A
  • Power LED: On: Blue, Standby:Red
  • Online apps: Skype chatting,Picasa,Youtube,Flicker,Facebook,Online movies,etc.

As a general opinion, the TV Box MXQ 4k is worth its money. Even if it has its problems, we can ignore them considering this device offers us important functions.

How to hard reset the TV Box MXQ Pro 4k?

  1. Disconnect the device from the power supply.
  2. Inside the AV slot insert a match or a thin stick until you find a small button, hold that button for a few seconds and connect the power supply. You must hold the button pressed until you can see the logo on the screen followed by a restart. After the restart, you can stop pressing the button.
  3. You will have a menu on the screen. Using a keyboard connected through USB, select wipe data/factory reset and press Tab.
  4. Select delete all user data and press Tab.
  5. Wait for the process to finish and then select reboot and press Tab.

How to share a smartphone screen on the TV using the TV Box MXQ Pro 4k?

Sharing the phone’s display on the TV can be done following these steps:

  1. Open on the TV Miracast app (it’s already installed).
  2. On the phone settings select Share (Mirror) Screen (if you can’t find this option, leave a commend mentioning what smartphone model you’re using and we’ll try to help you).

Note: In order to be able to share the phone’s screen, we must have both devices on the same internet network (for example, both connected on the same wireless network), if they are connected on different networks (for example the tv box on wireless and the phone on mobile data) it will not work.

In case you are having problems with the TV Box MXQ Pro 4k or you want additional information, please leave a comment containing as many details as possible.

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106 COMMENTS

  1. I have a new box l made a error when starting to install l didn’t click the UK properly so I have a other language how can I get back to correct that. And get English. Please

        • To change language you need to select Settings icon (general settings icon) – Language is the Earth globe icon

          • I still don’t know how to get box back to select language l need English but my box is on l think Portuguese so I can not find the information l need to get my box back to English. Or how to get the launage option l have no problem with the set up l just made a mistake on selecting UK because it all ready had a tick on it. So I pressed next. And now have a nother launage which I don’t understand.

  2. I have MXQ PRO and have installed Kodi and VLC on it. The problem is I can access my external hard drive via the file explorer but I cant see my external when trying to access it through Kodi or VLC

    • Try connecting a wireless mouse to the device and see if it’s working. If the remote control is not working there’s not much you can do then send it to warranty, if exists.

  3. Hi I have bought a mxq pro 4k android box tried connecting through hdmi cable it says no signal tried few hdmi cables no luck tried different tv no luck then tried connecting through Av cables same no signal box has a blue light tried powering off with remote still stays blue no matter what button I press on the remote the Gray button on top right corner always flash tried resetting with toothpick still no luck is it something wrong with the remote or the box

  4. Hi Alex I have a mxq 4k box I have two problems first, can you install kodi 18,2 on the box with different apps or what, because on my box ever time i reset the box I have kodi already on it and I install apps on it, as soon as I change app or start kodi it comes up with a message it has uninstalled apps that are not compatible and my kodi home screen has gone I have tried all sorts of ways but can’t sort it out

  5. My MXQ pro box shows message on screen MXQ Pro only. The screen wi be black. Have tried hard reset but still problem persists. What can i do

    • What happened when you tried to hard reset the device? This operation should solve your problem, I suggest trying again.

      • I tried hard reset but it is still showing MXQ pro and black screen only. Not relosnding to remote control

  6. Hi. I brought mxq 2 days, but not working its freeze in screen, I try to use the remote but not working. I don’t know what problem with mxq or with the remote

    • Hi Harish,
      The remote control should have an infrared light at the top which should turn on when pushing any button on it, as it happens to every remote control, does this happen in your case?

  7. Hi i already hard reset my mxq pro 4k and it takes me to a erasing circle screen and then to the android logo but never to the factory reset menu … Only to the erasing screen

    • Hi Frankie,
      Maybe it’s not actually hard reset, I recommend trying again making sure you push that small button inside.

  8. Hi. I did hard reset using the toothpick on my box but it still cannot reboot. Already wipe the data. It hangs for 15 mins on the logo page. It is not loading at all.. Can help..?

    • Hi Azlan,
      I recommend sending the device to warranty, if it still exists, there isn’t anything else you could try.

  9. hello my friend, I brought an mxq tv box . when I connected hdmi to hdmi port and select tv input hdmi it show no signal. my tv model is lg. what do you suggest?

  10. Hi.. just bought the tv box but only appear MBO before it make my screen blank. I try to do the hard reset but still nothing coming out from the screen. Is it broken?

  11. Hi. my android box mxq pro, makes on tv only android..
    and i cant start on the menu.
    have 3 hours on this android… and dont start the menu eith the app

    • Hi eda,
      Please try to hard reset the device using a toothpick in the reset slot.
      Should be inside the AV slot.
      It’s a button inside which can be reached with a toothpick.
      And needs to be pressed for a few seconds.

    • What is the problem with your MXQ Pro device, specifically? Did you try doing a hard reset? If yes, did it succeed?

  12. Hi….my MX Pro box suddenly starts displaying prompt that process.google.com stopped working and Google play services stopped. All fixes i found online did not work. The on screen keyboard also no longer comes up so i am unable to type anything. I did a hard reset but there has been no change. The prompts still comes up. The play store comes up as a blank screen and now i cant even reconfigure the WiFi as the keyboard is not coming up on screen. Any suggestions?

    • Hi Wilcox,
      By hard reset you mean you tried to reset it phisically using a toothpick/something sharp, right? Because this should solve the issue, maybe the hard reset was not done.

  13. I am having trouble with my mxq 4 pro android box when I start it this is all I’m getting
    All that is in the page is a load of options to reboot or update and there is a robot with a warning. Sign coming from his chest with no command wrote underneath him

  14. Hi, I reset my tv box. And all the installed app were gone. Can u help me find the apps that were installed like the free channels if it’s in the app store. I can’t remember the names from home. Thanks in advance!

    • Hi Acey,
      When opening Google Play please select Settings – My apps & games – Library – here you should find the apps you had installed on this e-mail account even if apps were uninstalled.

      • Thanks Alex, but I was looking for the apps that were installed when I first opened it.. Like the free channels.. Because I didn’t installed anything yet from my google account..

        • Which channel/app are you refering to? There are 2 type of apps, system apps and installed apps, either way you should be able to find them after resetting the device.

  15. Patricia Bailey May 12, 2019 at 8:43 am
    Boyfriend was being naughty on my android box MXQ PRO4K.. SO NOW we have a virus with the fbi warning…. read up on it and its a ransomware. I have already tried to do the hard reset by pushing the reset button inside of the AV and nothing happened just as soon as it boots up about 10 seconds later the FBI warning still pops up it has never made it to the clear cache or data reset factory new screen ever please help.
    Alex May 12, 2019 at 8:54 am
    Please try to disconnect the TV BOX from the internet network and then try to hard reset it.

    I tried that already any more suggestions.

  16. Boyfriend was being naughty on my android box MXQ PRO4K.. SO NOW we have a virus with the fbi warning…. read up on it and its a ransomware. I have already tried to do the hard reset by pushing the reset button inside of the AV and nothing happened just as soon as it boots up about 10 seconds later the FBI warning still pops up it has never made it to the clear cache or data reset factory new screen ever please help.

        • It needs to work after hard reset (hard reset with the toothpick) because it will delete everything from hardware so it isn’t possible to keep being saved somewhere. Folow the instructions from the article for hard reset and it needs to work.

  17. I have mxq 4-k I was reset this device after rebot only android display on screen I have so wait but still same Pls advice what I do that situation

  18. MXQ PRO 4K purchased in March developed fault. From remote box could not be switching off. When connected Chip set logo only displayed. Hard reset also not working. What is the solution please.

    • If hard reset doesn’t work there isn’t anything you can do, I suggest sending the MXQ Pro device in warranty, if still exists.

  19. I have a Samsung J5 Prime, which doesn’t have Miracast. How can I get my phone to support this.

    • Samsung Galaxy J5 Prime do not support screen mirroring with stock apps therefore you need to install an external app for this. You can install Mirroring360 Sender Basic or other external app for screen mirroring.

    • Hello Aline,
      First, please publish comments only in Enlish, if needed you can use Google Translate to translate what you need.
      Second, what is the problem? Do you have a MXQ Pro 4K TV box and you have problems with it? What kind of problems, can you please detail the issue?

  20. Hello Alex I made several times the operation with the toothpick and nothing always the page or there is reboot I think it is and dead I made a mistake the other time I charged with a charger stronger that 5v I think that is it

    Comment translated

    • Hello Cyril,
      That shouldn’t be the reason why your tv box is dead but there is nothing much to do if the toothpick hard reset method does not work. Try hard resetting the tv box using the toothpick while it is being charged and see what happens. If the problem is the same, I recommend sending the device to warranty, in case it is still under warranty.

  21. My MXQ Pro 4K box keeps ons showing the recovery screen, I have done the hard reset, and it does not help. When I pres Tab after selecting (wipe data/factory reset) nothing happens.

    • I can’t think to any solution in your situation, this may be a memory problem. If you still have warranty I recommend sending it to warranty, otherwise there isn’t much you can do.

  22. Hi alex
    My TV box while selecting movies or even while watching a movie sometimes screen turns blue and then reboot. When it starts rebooting it won’t stop and does it over and over again. I did factory reset it didn’t help. If I unplug it for a day or two then it works fine again for a couple of days. Seems like power source or box is faulty?

  23. Our MXQ Pro came with Netflix already on it and when we sign into our Netflix account, Netflix loads. When we try to select a movie, we get an error message – 5,7- and a it tells us it cannot load the content.
    Tried updating both Netflix and Mbox, no help.

  24. Hi, ive tried rebooting my device but when the screen came on, its still stuck on the android logo..i tried rebooting it several times but still has the same result. Pls help.

  25. Hi I purchased the TV box second hand it already had Netflix built into it I couldn’t get my password to work so I deleted the Netflix app and now I cannot get Netflix to download can you help me please

    • Hi Matt,
      This is strange, you should be able to download it again from Android Market. You can’t find the Netflix app on Androir market or what is the issue exactly?

  26. Hi can you help me I have a mxq pro tv box and when I switch it on it goes straight to the recovery screen . I have tried to reset it but it goes back to the same screen . I have went to the factory reset and it still goes back to that screen .

    • Hi Ashley,
      I don’t think there is something to do except to try to reinstall software on it. Do you still have warranty for this device?

  27. I have troubleshooting the mxq-4 need help for it to work it working but not strong enough for the movies it plays and stop

    • Does this happen when playing movies from a certain app or for all movies? Do you have enough internet bandwidth to rule out this kind of a problem?

    • Does it get stuck at “erasing”? Or does it restart in a loop? If it gets stuck at erasing please try to wait longer, around 30 minutes.

    • Hi Emmy,
      Unfortunately, we didn’t try to resoft the TV Box MXQ Pro 4k and we don’t have this device anymore to try so, therefore we couldn’t guide you into doing this.
      But, if you want I can do some internet research and recommend you some tutorials you can try if you are willing to do some tests.

  28. MXQ pro max remote will not turn it on anymore. It just displays the time on the box. Was working fine until I moved it. Any thoughts?

      • It just stopped and when we plug it back in it gets stuck on the “Android” screen..I’ve tried the toothpick reboot and I get nothing different.
        Is it something you can help me correct?

        • Unfortunately, I don’t think there is something else to try in this situation because the hard reset (the toothpick reboot method) should have been the backup/recovery method to reset it.

    • After sticking the pin in the reset hole you can feel the button, right?
      If hard reset does not work I don’t know if there is something else you can try.

    • Hi Daniel,
      After selecting restricted profile, you should have the option Exit restricted profile, followed by the prompt of the password. If this does not happen in your case, try reseting the device by pushing the tiny button in the small hole using a pin and keep it pushed for a few seconds.

  29. Hi. When i start the MXQ pro up, I get a split screen. When I click the split screen symbol I got a msg which mentions media launcher error (or something like that). If I do a factory reset it all works perfectly. But as soon as I switch it off and on again it comes back to the split screen. I’ve done the whole process multiple times. Do you have any advice? Thanks.

          • Please try also a hard reset, to do this you need to follow these steps:

            Disconnect the device from the power supply.
            Inside the AV slot insert a match or a thin stick until you find a small button, hold that button for a few seconds and connect the power supply. You must hold the button pressed until you can see the logo on the screen followed by a restart. After the restart, you can stop pressing the button.
            You will have a menu on the screen. Using a keyboard connected through USB, select wipe data/factory reset and press Tab.
            Select delete all user data and press Tab.
            Wait for the process to finish and then select reboot and press Tab.

  30. i’ve accidentally install superSU apps & unroot the device..After that the device only stuck at the welcome logo only.. how to solve this problem..i’ve already done the hard reset but result still the same..plz help

      • Hi Alex. Sorry for the delay. I did try the hard reset. Same problem – fine at first, but on restart the split screen. One half is kind of ghosted. We were also wondering if you know of any conflict with TCL TVs?

        • Hi Kelli,
          This may be a cable problem although I’m not 100% sure, if you have this possibility I would recommend trying with another cable. It’s weird it did not work properly after the hard reset.
          Also, if possible please try the TV Box on another TV set.

  31. After I pressed the match into the av port and disconnected and reconnected the box the logo came on screen but no start up page came on what did I do wrong

    • You have to connect it to the power source while keeping pressed the reset button. After the logo appears, the tv box will restart and it can be reset.