Review TV BOX MXQ PRO 4K and how to hard reset/troubleshoot different problems

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Review TV BOX MXQ PRO 4K and how to hard reset/troubleshoot different problems

If you have a non-smart TV device and you want more from it then a TV Box MXQ Pro 4K is the solution. We can do different things with this TV Box including playing files from an external drive, playing videos on YouTube or sharing smartphone’s screen on the TV, all these things can be easily done using the TV BOX MXQ Pro 4K.

First impresion

When I first saw the box I thought this is a professional device. The plastic is not low quality and it doesn’t seem like a cheap gadget. The box contains the TV box, an HDMI father-father cable, the power cable, the remote controller and the manual.

About the device

The device has 4 USB slots, 1 SD card slot, 2 auxiliary ports (SPDIF/AV), one HDMI port, one ethernet (RJ45) port and the power supply port.

From an architecture point of view, the device MXQ Pro 4k is smartly designed. The power and HDMI slots are placed on the rear end so they are not visible from the front side.

For cooling, the device has on the lower side an adapted case so it allows the motherboard to cool.

I had a small surprise when I saw the device was rooted.

Specifications for TV Box MXQ Pro 4K Android

  • Chipset: Amlogic S905 Quad Core Cortex-A53 at 2.0GHz
  • GPU: Penta-Core Mali-450 at 600MHz+
  • Storage: 8GB NAND FLASH
  • RAM: 1 GB, DDR3
  • Operating system: Android 6
  • 3D: Hardward 3D graphics acceleration
  • HDMI: HDMI 1.4b with CEC
  • AV: Support
  • Bluetooth: Not available
  • LAN: Ethernet:10/100M, standard RJ-45
  • Wireless: Yes
  • Supported formats: HD MPEG1/2/4, H.265, 4K-HD, HD AVC/VC- 1, RM/RMVB, Xvid/DivX3/4/5/6, RealVideo8/9/10
  • Media formats supported: Avi/Rm/Rmvb/Ts/Vob/Mkv/Mov/ISO/wmv/asf/flv/dat/mpg/mpeg
  • Audio formats supported: MP3/WMA/AAC/WAV/OGG/AC3/DDP/TrueHD/DTS/DTS/HD/FLAC/APE
  • Image formats supported: HD JPEG/BMP/GIF/PNG/TIFF
  • USB: 4 High speed USB 2.0, supports U DISK and USB HDD
  • Card reader: SD/SDHC/MMC cards
  • HDD file system: FAT16/FAT32/NTFS
  • Subtitles supported: SRT/SMI/SUB/SSA/IDX+USB
  • High Definition video output: SD/HD max.1920×1080 pixel
  • Mouse/ Keyboard: USB mouse and keyboard are supported;
  • SPDIF/IEC958: Coaxial
  • Power supply: DC 5V/2A
  • Power LED: On: Blue, Standby:Red
  • Online apps: Skype chatting,Picasa,Youtube,Flicker,Facebook,Online movies,etc.

As a general opinion, the TV Box MXQ 4k is worth its money. Even if it has its problems, we can ignore them considering this device offers us important functions.

How to hard reset the TV Box MXQ Pro 4k?

  1. Disconnect the device from the power supply.
  2. Inside the AV slot insert a match or a thin stick until you find a small button, hold that button for a few seconds and connect the power supply. You must hold the button pressed until you can see the logo on the screen followed by a restart. After the restart, you can stop pressing the button.
  3. You will have a menu on the screen. Using a keyboard connected through USB, select wipe data/factory reset and press Tab.
  4. Select delete all user data and press Tab.
  5. Wait for the process to finish and then select reboot and press Tab.

How to share a smartphone screen on the TV using the TV Box MXQ Pro 4k?

Sharing the phone’s display on the TV can be done following these steps:

  1. Open on the TV Miracast app (it’s already installed).
  2. On the phone settings select Share (Mirror) Screen (if you can’t find this option, leave a commend mentioning what smartphone model you’re using and we’ll try to help you).

Note: In order to be able to share the phone’s screen, we must have both devices on the same internet network (for example, both connected on the same wireless network), if they are connected on different networks (for example the tv box on wireless and the phone on mobile data) it will not work.

In case you are having problems with the TV Box MXQ Pro 4k or you want additional information, please leave a comment containing as many details as possible.

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255 COMMENTS

  1. I am having problems with mxq pro 4K box when in kodi and I add apps to kodi it stops working and goes to home screen have done reset to factory settings but still same problem using kodi18.4 tried to do hard reset with toothpick but does not work can you help please

    • Do you have issues also other apps?
      Perhaps it is some sort of software bug with Kodi, perhaps someone else who reads this can test if it has the same issue, unfortunately I don’t own anymore this TV Box model to check myself.

  2. I think that Android TV boxes are a good option for those who mainly use Kodi on them so my testing was pretty much putting this little unit through the paces within Kodi.

  3. Hi Alex

    Please assist… The problem is I cannot watch any Showmax, Netflix or My Family movies as it keeps “buffering”. I installed the TV box on Thursday with no problems initially but as from yesterday I cannot watch anything. I have 2 TV boxes installed on a 4mb line… But even if I disconnect the one box it still doesn’t play the movies properly. What do you suggest I do? I don’t have a mouse or keyboard… Just the remote

    • Hi Marcelle,
      As longs as this happens with any app, probably it will not help reinstalling the apps, I suggest trying a hard reset following the steps mentioned in the articole above, should fix your issue.

      • Do you have the same issue with other devices connected to the same wifi network or only with the MXQ TV Box?
        Did you also try a hard reset using the steps mentioned in the article?

  4. I have a mxq pro 4k.the blue light is on but on the tv it just says android and wont change.i have tried hard resetting but it stays the same.help please

    • When you tried to hard reset the device, what happened, was the hard reset succesful? Please specify all the steps you followed.

      • hard reset unsuccessful,with a toothpick I pressed the reset button,then inserted power cable whilst still holding the reset button in until the screen lit up,released the button and scrolled down to delete data and reset,once complete I scrolled to reboot device,rebooted,still nothingon the tv screen it black with the word android only appearing

        • I understand, this operation should have solved this issue, I recommend sending the device to warranty in case you still have service warranty for it.

  5. Hi alex,
    I dont know what to do my mxq pro 4k,.,im usibg toothpick method but theres nothing seen a swipe or factory reset its just a black screen,.,what else i can do with this box

    • First, make sure your remote control batteries are still charged, this may be a remote control issue. Second, try to hard reset the device using these steps:

      -Disconnect the device from the power supply.
      -Inside the AV slot insert a match or a thin stick until you find a small button, hold that button for a few seconds and connect the power supply. -You must hold the button pressed until you can see the logo on the screen followed by a restart. After the restart, you can stop pressing the button.
      -You will have a menu on the screen. Using a keyboard connected through USB, select wipe data/factory reset and press Tab.
      Select delete all user data and press Tab.
      -Wait for the process to finish and then select reboot and press Tab.

      • Hi Catherine,
        Try the hard reset both when the tv box is connected to the power supply and when it is not connected to it.
        Also, try pushing with the toothpick for a longer time, in most cases, no matter which is the problem the hard reset should work.

  6. I replaced my MXQ 4 and got the same problem. Stuck on a blue light and no signal. My advice to to get rid of the rubbish and buy something else (better)

    • It’s a bit weird you have the exact same issue with another tv box, maybe the HDMI cable is faulty. Try with another cable or on another TV.
      I’m not saying this is one of the best device there is, just that it’s weird you have the same problem after you replaced the TV Box, surely the issue lies somewhere else.

  7. Hi Alex to answer your question. Yes I have started the box, unplugged it, Uninstalled netflix and reinstalled it. It still won’t scroll down to what I was watching or my list. I can navigate to “My list” on the top with the mouse button but then it won’t play after selecting what I want to watch.

    • Hi Maritza,
      I suggest trying also a hard reset, there’s few chances to have the exact same bug after the device is completely wiped clean.

  8. HI Alex,

    i have a MXQ Pro 4K media box, and its been freezing very frequently. It usually comes back on after a while but now it seemed to have frozen and is not recovering. When it does this the blue light stays on but the device seems to be switched off as i cannot view picture on my TV screen. Iv tried the hard reset by sticking a pin in the AV port but still no joy.. PLEASE HELP 🙁

    • Hi Brandy,
      When you tried to hard reset it, does something happen? If not, you need to keep trying, no matter the issue it should reboot when trying to hard reset.

  9. Hi Alex. I have a non smat TV and bought the box a few days ago. Netflix was working perfectly until last night when I wanted to navigate to the “continue watching” I can’t seem to navigate with the remote button and not even when I switch to the mouse navigator. Please help.

    • Hi Alex to answer your question. Yes I have started the box, unplugged it, Uninstalled netflix and reinstalled it. It still won’t scroll down to what I was watching or my list. I can navigate to “My list” on the top with the mouse button but then it won’t play after selecting what I want to watch.

      • I’m not referring to restarting the device, I mean to hard reset the device, a factory reset, in the article above I explained how this is done:

        Disconnect the device from the power supply.
        Inside the AV slot insert a match or a thin stick until you find a small button, hold that button for a few seconds and connect the power supply. You must hold the button pressed until you can see the logo on the screen followed by a restart. After the restart, you can stop pressing the button.
        You will have a menu on the screen. Using a keyboard connected through USB, select wipe data/factory reset and press Tab.
        Select delete all user data and press Tab.
        Wait for the process to finish and then select reboot and press Tab.

  10. Hi,

    I have MXQ pro 4k setup box and it got stuck on Android logo and I followed all the 5 steps you have mentioned and everything went on successfully but still the android didn’t disappear.
    Could you please help me more on this..
    Thanks

    • Hi Nikhitha,

      You can also try to unplug HDMI and power cables, leave them like unplugged for around 20-30 minutes and then try again. If issue is the same and the hard reset also did not fix your issue, I suggest sending it to warranty in case you still have service warranty.

  11. I have an mxq pro 4k. Had no problems until recently. Netflix doesnt want to work on this device anymore. If I click on netflix it says there is an update. If I cancel the update it wont play any of the netflix content. If I choose to update google play says this device is no longer compatible. Any advice would be appreciated

    • Uninstall the Netflix app and somewhere in Settings – Security – you should have the option Unknown sources: Allow installation of apps from sources other than the play store – enable this option.
      After you completed this step, try installing the Netflix app from this source (no worries, it’s an official app from Netflix).
      It seems this is a rather common issue with Netflix, that is why they posted a tutorial on their site regarding this problem.

  12. Hi I used my box last night and had no issues with it but when i switch it on today it was stuck on start up. I did what you said and been waiting for 10/15mins now for it to restart but still stuck on start up.
    Iam using MXQ 4K android box and live in uk.

    • Hi Stuart,
      What happen when you try to hard reset it? Does it reach the recovery mode menu? If it doesn’t, then most probably the hard reset is not done, so please try again the hard reset operation.

  13. Please help. I’m in south africa and the audio language on my box is in a foreign language but when I go to settings English is ticked. All other notifications are in English except for the audio

    • Where is the audio language in a foreign language, using a certain app, for certain movies or where? As long as English is ticket, that means the TV Box menu is in English.

  14. Hello. For some reason, the apps on my box have been deleting on there own. I’ve lost the browser app and now mobdro. What can I do to rectify this ?

  15. Hi there, i was wondering if you can assist me. I purchased a mxq 4k android box and its been 2 weeks now. The mxq 4k android box is stuck on the login screen. I googled and did the hard reset using a toothpick in the AV port to reset. I have tried this a dozen times and it still stuck on the startup screen. I also tried to download latest firmware and install via SD card. Can you give me some advise on how to clear this error and continue using this device? Seems like this is the most common problem of the MXQ 4k HD Tv Box. Thanks

    • Hi Nivash,
      When you tried the hard reset, did it succeed, did you reach the recovery mode to perform the hard reset? Or it’s still frozen while you’re trying to hard reset it.
      Installing other firmware might brick your device, I for one didn’t try installing another firmware on my MXQ PRO TV BOX.

  16. Hi Alex,

    Thanks for this article. The first issue of mine was the red light and the hard reset worked (I used a match) then it became blue again.

    Now, the problem is my box is showing orange and green lights and I have done the reset thing but it is not doing anything. My devices is MXQ PRO 4K and it is barely 2 weeks old sigh… Hope you could help me.

    • Hi Amanda,
      I’m not sure if you have this option but you should try with another power cable, usually when it shows green light it can be a power issue.

    • Hi Mae,
      I don’t think you can do anything regarding this issue, it’s just the way Miracast works on this device, eventually you could try a hard reset if you don’t mind losing the apps you installed.

  17. Hi Alex, for my Mxq pro, I have followed your instruction by using toothpick , pressing wipe data/factory reset – ‘yes’, then reboot system now, after a short dark screen then appear Android logo again and nothing happen. Pls help . Regards Santoso.

    • Hi Santoso,
      Was this the reason why you tried the hard reset? Could you try again? If it happens the same, not sure there is anything else you could.
      You can try downloading on you laptop/PC Android Tool 2.3, connect the TV Box to your workstation using the USB cable, while Android Tool is being opened hard reset the device and select Upgrade on the Tool. You can find some tutorials regarding this on YouTube. There is a possibility of bricking your device but it’s worth the try if you don’t have service warranty anymore, as a last resort.
      Best of luck!
      Regards,
      Alex.

    • Hi Nia,
      Did you select wipe data/factory reset? You shouldn’t have this option, Boot System, please try again following the exact steps mentioned in the article.
      I think you are currently selecting another option than wipe data/factory reset and that is why you have this option.

  18. Hi Alex,
    My MXQ PRO 4K only shows the ANDROID logo, so I followed the Hard-Reset procedure, after pressing the BOOT SYSTEM – on screen showed ANDROID logo again and nothing happen. What should I do next, Sir?
    Thank you.
    Regards, Santoso.

    • Hi Santoso,
      Did you select wipe data/factory reset? You shouldn’t have this option, Boot System, please try again following the exact steps mentioned in the article. I think you are currently selecting another option than wipe data/factory reset and that is why you have this option.
      Best regards,
      Alex.

  19. hi, I bought the MXQ pro 4K device a few weeks ago, I am not streaming well at all on Youtube, Netflix etc.
    my TV is a smart TV, when I go onto youtube on my smart Tv it works perfectly?
    So i am pretty sure its not an internet speed problem, not sure what the cause of this could be?

    • Hi Nathan,
      How’s your internet bandwidth? Perhaps this device needs better bandwidth in order to play videos/streams properly.
      Did it work like this since the beginning?

  20. Pathetic device. I bought the MXQ PRO 4K a few months ago and now the device does not power anymore. Tried using another power cable and this still does not work. Very disappointed!

    Absolute waste of money.

  21. Hi alex
    My TV box MxQ Pro 4k is working, except when it default to a off/sleep state.
    Thin Blue & Red lights are on.

    Sometimes rebooting with toothpick works. 1 in 100 attempts

    If I unplug it for a day or two then I can perform a hard reset.

    Seems like power source or box is faulty?

    • Hi Mureed,
      The issue is most probably with the power module. I suggest sending to to warranty, if it’s still under service warranty.

  22. Hello,
    I just got the box. I downloaded Netflix app and youtube app but I cannot install the apps to use them.
    When I click on install button, it starts to install for a few seconds then a message appears “confirm source”,
    I click on it but nothing happens.
    Thanks for your help.
    Elie

  23. Hi.
    When i did the hard reset like your suggestion. there was a android logo appear with thevword “no cammand”. So i can’t make any selection for the factory reset.
    Thanks…

  24. When I first connected the Box, I wanted for playing avi files from a USB. It didn’t recognize it as a drive when I looked. Only internal was shown. I went to Storage and did see it, but no size listed, and couldnt do anything. I did try to format it thinking it had it’s own specs, but then I put the drive into laptop to copy over the files, and had issues on the laptop reading the newly formatted drive from the Box. So I can’t even copy over the file?! What am I missing? Don’t think I can connect the box to my computer unless a double USB drive is needed.

  25. Whenever I restart my box, it doesn’t boot. I have to unplug it and wait for ten minutes, then replug it and only then will it boot. Its very annoying, what can I do.

    • Can you try the TV Box with another TV? Also, do you have the possibility to try another power adaper? Last but not least, try to hard reset the device.

  26. If i reset the my MXPRO 4K android tv box, what will happen? Are all the pre-installed apps will be deleted or what?

    Thanks.

  27. I’m not really happy with the box. The settings I set aren’t reliable with unreliable connection to the internet, instability of channels requiring me to restart it regularly. I am also unable to download my most used station. ABC iview.

  28. This is really a cheap, horrible box. Stick with any version of the Amazon Fire Stick over this piece of junk.

    Sorry to be harsh… but just telling it like it is.

    Don’t waste your money on this…

    • Thanks for your insight. Could you please explain a bit what you disliked about this device?
      Amazon Fire Stick should be better but it’s also more expensive.

  29. This box never works as it should. I cant stream any movies. It always shows a “cannot connect to supremacy or magic dragon”. How do i download other aps to watch tv and/or movies.

    • Using what app do you receive that error? What do you want to use, exactly? Netflix, HBO GO, Hulu? Or do you want to play something from an external media?

  30. My box will not reset at all. It’s currently showing both the blue and the red light I’ve tried to reset it I’ve unplugged it and nothing happens

    • Did you try also with the toothpick in the AV slot method? Please try again holding it pressed for as long as it needs until something changes on the screen.

  31. Hello. I have a OTT TV BOX and i have to reset it because it does not works. When i select wipe data/factory reset i cannot select tab on the keyboard because anything happens.
    What can i do?

    • Pablo, if you have the controller with the red button / white button on top, there’s a Back arrow button (across from the Home house button). Try that Back arrow button to confirm the action. (My OTT TV Box is Henscoqi MXQ)

  32. I buy mxq pro 4k Android box
    But 1 feature is missing
    Miracast is not pre installed into it
    I have download Miracast from app store but it doesn’t work 😒
    Help me fast what can I do now
    Please send me solution for this fast Thanking you.

    • Nizam,
      If Miracast is not pre-installed on your device, it means it doesn’t support this function so you can’t use it.

  33. Hello.. i have a MXq pro device, so when i turn on it just show me a print “android” on screen, after that the print keeping. I tried to reset but the issue continue… please help me

    • Hello Roque,
      Was the hard reset done properly? I mean the method to hard reset he device with a toothpick as mentioned in the article. Seems to be the only option you could try.

  34. hi.. i’ve bought my mxq pro last month, and i’ve been using it for almost a month then, last week i am supposed to used it however my box is not working, i’ve tried the hard reset many times, there is no logo appearing in my tv screen as stated above that there should be a logo that will appear when you’re going for a hard reset.. hard reset is also not working for my device, can you help me?

    • Hi Jhayr,
      I don’t really know what else you can try if hard reset doesn’t work, I suggest sending it to service warranty if it’s still under warranty, but please try again the hard reset keeping pressed longer the button.

  35. Hi sir even i am using same data network the screen mirroring option is not working pls help as soon as possible

    • Hello,
      Are you using mobile data or wifi network? Both devices need to be in the same wifi network in order for this to work.

  36. So ive reset my mxq pro 4k box. But when i go into kodi. Nothing at all works. Not exodus, 1channel, nothin at all its useless. Please help me fix this

    • Other apps work playing video content? Or only Kodi doesn’t work? Did you try to restart? What happens when you try to use Kodi?

  37. I have did the hard reset to my MX QPRO 4K. After releasing the button, the erasing circle pop out n then the MX QPRO logo turn out with a black background. After waiting for about 20-30 minute then the TV screen going too green for a long2 time. What should i do?? Please help…!!!

    • Try again the hard reset operation. If issue will be the same, you’ll have to send it to warranty, in case it’s still under service warranty.

  38. Hi I have mxq pro 4k box. Videos will not load/eill noy play. Network is connected. Cannot find any button in av port for reset option (plus, removing power source renders box powerless so cant see how thiss would work anyway?) Any advice please?

    • Hi Zoe,
      I suggest trying again to hard reset the device, the reset button should be there and it should work, perhaps you can try with something a little thicker, perhaps a match stick.

      • Hi my name is Leon. I bought the mxq pro 4k. It won’t sign into play Store. If u can help will be appreciated. Thanks.

  39. Hi, my box will not work. Please can you help? I have tried the hard reset and that hasn’t worked.

    I’ve had it less than six months.
    03MU460415
    MXQPRO (3229)
    A06-04-01
    2018-12-28
    Thank you

    • Hi Caroline,
      Was the hard reset completed successfully?
      Can you please offer more details, in which way does it not work, what happens exactly?

  40. Hi i have got the mxq pro. Power was turned off at the plug now the device inly goes til the screen that shows mxq pro does not load or go further. I have done the hard reset as instructed on this page and still it is doing the exact same thing? Anything else i can or need to checj or do it need to be replaced

    • Hi Tashriq,
      If hard reset did not solve this issue I’m not sure there is anything else you can try, I recommend sending it to warranty, if the device is still under service warranty.

  41. Hi
    I’m not sure if I came right but I’ve a problem and I will be thankful if you can help me.
    I have a Mbox m201, Buildnumber: KOT49H.20171204 test-keys.
    When I try to watch TV I get a message said “decryptfile failed”. How will I do to get it fixed? I’ve reset the box but I still get the same message

  42. I hold the reset button inside the av and plug it’s power back in and still holding it Nothing
    It will not reset remote doesn’t work either
    Comes on all by itself
    Won’t shut off
    What a jewel
    I’ve been had

    • If your device is under service warranty, I recommend sending it to warranty. If the hard reset button will not work then there isn’t anything else you can try.

  43. I buy mxq pro 4k Android box
    But 1 feature is missing
    Miracast is not pre installed into it
    I have download Miracast from app store but it doesn’t work 😒
    Help me fast what can I do now
    Please send me solution for this fast Thanking you.

    • I didn’t try Miracast myself but it should work. Can you please send some details, what did you try and where did you encounter problems?

  44. Hi mine is stuck at mxq pro screen tried all kinds of gimmicks for hard reset etc nothing worked can i update it. if yes then how.thanks

    • Hi Khalid,
      Except trying to hard reset the device I don’t know there is something else you could try. I recommend sending it to warranty, if the device is still under service warranty.

  45. I have a new box l made a error when starting to install l didn’t click the UK properly so I have a other language how can I get back to correct that. And get English. Please

          • I still don’t know how to get box back to select language l need English but my box is on l think Portuguese so I can not find the information l need to get my box back to English. Or how to get the launage option l have no problem with the set up l just made a mistake on selecting UK because it all ready had a tick on it. So I pressed next. And now have a nother launage which I don’t understand.

  46. I have MXQ PRO and have installed Kodi and VLC on it. The problem is I can access my external hard drive via the file explorer but I cant see my external when trying to access it through Kodi or VLC

    • Try connecting a wireless mouse to the device and see if it’s working. If the remote control is not working there’s not much you can do then send it to warranty, if exists.

  47. Hi I have bought a mxq pro 4k android box tried connecting through hdmi cable it says no signal tried few hdmi cables no luck tried different tv no luck then tried connecting through Av cables same no signal box has a blue light tried powering off with remote still stays blue no matter what button I press on the remote the Gray button on top right corner always flash tried resetting with toothpick still no luck is it something wrong with the remote or the box

  48. Hi Alex I have a mxq 4k box I have two problems first, can you install kodi 18,2 on the box with different apps or what, because on my box ever time i reset the box I have kodi already on it and I install apps on it, as soon as I change app or start kodi it comes up with a message it has uninstalled apps that are not compatible and my kodi home screen has gone I have tried all sorts of ways but can’t sort it out

  49. My MXQ pro box shows message on screen MXQ Pro only. The screen wi be black. Have tried hard reset but still problem persists. What can i do

    • What happened when you tried to hard reset the device? This operation should solve your problem, I suggest trying again.

  50. Hi. I brought mxq 2 days, but not working its freeze in screen, I try to use the remote but not working. I don’t know what problem with mxq or with the remote

    • Hi Harish,
      The remote control should have an infrared light at the top which should turn on when pushing any button on it, as it happens to every remote control, does this happen in your case?

  51. Hi i already hard reset my mxq pro 4k and it takes me to a erasing circle screen and then to the android logo but never to the factory reset menu … Only to the erasing screen

    • Hi Frankie,
      Maybe it’s not actually hard reset, I recommend trying again making sure you push that small button inside.

  52. Hi. I did hard reset using the toothpick on my box but it still cannot reboot. Already wipe the data. It hangs for 15 mins on the logo page. It is not loading at all.. Can help..?

    • Hi Azlan,
      I recommend sending the device to warranty, if it still exists, there isn’t anything else you could try.

  53. hello my friend, I brought an mxq tv box . when I connected hdmi to hdmi port and select tv input hdmi it show no signal. my tv model is lg. what do you suggest?

  54. Hi.. just bought the tv box but only appear MBO before it make my screen blank. I try to do the hard reset but still nothing coming out from the screen. Is it broken?

  55. Hi. my android box mxq pro, makes on tv only android..
    and i cant start on the menu.
    have 3 hours on this android… and dont start the menu eith the app

    • Hi eda,
      Please try to hard reset the device using a toothpick in the reset slot.
      Should be inside the AV slot.
      It’s a button inside which can be reached with a toothpick.
      And needs to be pressed for a few seconds.

    • What is the problem with your MXQ Pro device, specifically? Did you try doing a hard reset? If yes, did it succeed?

  56. Hi….my MX Pro box suddenly starts displaying prompt that process.google.com stopped working and Google play services stopped. All fixes i found online did not work. The on screen keyboard also no longer comes up so i am unable to type anything. I did a hard reset but there has been no change. The prompts still comes up. The play store comes up as a blank screen and now i cant even reconfigure the WiFi as the keyboard is not coming up on screen. Any suggestions?

    • Hi Wilcox,
      By hard reset you mean you tried to reset it phisically using a toothpick/something sharp, right? Because this should solve the issue, maybe the hard reset was not done.

  57. I am having trouble with my mxq 4 pro android box when I start it this is all I’m getting
    All that is in the page is a load of options to reboot or update and there is a robot with a warning. Sign coming from his chest with no command wrote underneath him

  58. Hi, I reset my tv box. And all the installed app were gone. Can u help me find the apps that were installed like the free channels if it’s in the app store. I can’t remember the names from home. Thanks in advance!

    • Hi Acey,
      When opening Google Play please select Settings – My apps & games – Library – here you should find the apps you had installed on this e-mail account even if apps were uninstalled.

      • Thanks Alex, but I was looking for the apps that were installed when I first opened it.. Like the free channels.. Because I didn’t installed anything yet from my google account..

        • Which channel/app are you refering to? There are 2 type of apps, system apps and installed apps, either way you should be able to find them after resetting the device.

  59. Patricia Bailey May 12, 2019 at 8:43 am
    Boyfriend was being naughty on my android box MXQ PRO4K.. SO NOW we have a virus with the fbi warning…. read up on it and its a ransomware. I have already tried to do the hard reset by pushing the reset button inside of the AV and nothing happened just as soon as it boots up about 10 seconds later the FBI warning still pops up it has never made it to the clear cache or data reset factory new screen ever please help.
    Alex May 12, 2019 at 8:54 am
    Please try to disconnect the TV BOX from the internet network and then try to hard reset it.

    I tried that already any more suggestions.

  60. Boyfriend was being naughty on my android box MXQ PRO4K.. SO NOW we have a virus with the fbi warning…. read up on it and its a ransomware. I have already tried to do the hard reset by pushing the reset button inside of the AV and nothing happened just as soon as it boots up about 10 seconds later the FBI warning still pops up it has never made it to the clear cache or data reset factory new screen ever please help.

        • It needs to work after hard reset (hard reset with the toothpick) because it will delete everything from hardware so it isn’t possible to keep being saved somewhere. Folow the instructions from the article for hard reset and it needs to work.

      • I got mxq pro, it worked fine, suddenly after two months screen starts flasing pink, green for few seconds and return to normal. Tv is sony kdl 2011 model. Chaged hdmi cable. No force rgb output option. Please help

  61. I have mxq 4-k I was reset this device after rebot only android display on screen I have so wait but still same Pls advice what I do that situation

  62. MXQ PRO 4K purchased in March developed fault. From remote box could not be switching off. When connected Chip set logo only displayed. Hard reset also not working. What is the solution please.

    • If hard reset doesn’t work there isn’t anything you can do, I suggest sending the MXQ Pro device in warranty, if still exists.

    • Samsung Galaxy J5 Prime do not support screen mirroring with stock apps therefore you need to install an external app for this. You can install Mirroring360 Sender Basic or other external app for screen mirroring.

    • Hello Aline,
      First, please publish comments only in Enlish, if needed you can use Google Translate to translate what you need.
      Second, what is the problem? Do you have a MXQ Pro 4K TV box and you have problems with it? What kind of problems, can you please detail the issue?

  63. Hello Alex I made several times the operation with the toothpick and nothing always the page or there is reboot I think it is and dead I made a mistake the other time I charged with a charger stronger that 5v I think that is it

    Comment translated

    • Hello Cyril,
      That shouldn’t be the reason why your tv box is dead but there is nothing much to do if the toothpick hard reset method does not work. Try hard resetting the tv box using the toothpick while it is being charged and see what happens. If the problem is the same, I recommend sending the device to warranty, in case it is still under warranty.

  64. My MXQ Pro 4K box keeps ons showing the recovery screen, I have done the hard reset, and it does not help. When I pres Tab after selecting (wipe data/factory reset) nothing happens.

    • I can’t think to any solution in your situation, this may be a memory problem. If you still have warranty I recommend sending it to warranty, otherwise there isn’t much you can do.

  65. Hi alex
    My TV box while selecting movies or even while watching a movie sometimes screen turns blue and then reboot. When it starts rebooting it won’t stop and does it over and over again. I did factory reset it didn’t help. If I unplug it for a day or two then it works fine again for a couple of days. Seems like power source or box is faulty?

  66. Our MXQ Pro came with Netflix already on it and when we sign into our Netflix account, Netflix loads. When we try to select a movie, we get an error message – 5,7- and a it tells us it cannot load the content.
    Tried updating both Netflix and Mbox, no help.

  67. Hi, ive tried rebooting my device but when the screen came on, its still stuck on the android logo..i tried rebooting it several times but still has the same result. Pls help.

  68. Hi I purchased the TV box second hand it already had Netflix built into it I couldn’t get my password to work so I deleted the Netflix app and now I cannot get Netflix to download can you help me please

    • Hi Matt,
      This is strange, you should be able to download it again from Android Market. You can’t find the Netflix app on Androir market or what is the issue exactly?

  69. Hi can you help me I have a mxq pro tv box and when I switch it on it goes straight to the recovery screen . I have tried to reset it but it goes back to the same screen . I have went to the factory reset and it still goes back to that screen .

    • Hi Ashley,
      I don’t think there is something to do except to try to reinstall software on it. Do you still have warranty for this device?

  70. I have troubleshooting the mxq-4 need help for it to work it working but not strong enough for the movies it plays and stop

    • Does this happen when playing movies from a certain app or for all movies? Do you have enough internet bandwidth to rule out this kind of a problem?

    • Does it get stuck at “erasing”? Or does it restart in a loop? If it gets stuck at erasing please try to wait longer, around 30 minutes.

    • Hi Emmy,
      Unfortunately, we didn’t try to resoft the TV Box MXQ Pro 4k and we don’t have this device anymore to try so, therefore we couldn’t guide you into doing this.
      But, if you want I can do some internet research and recommend you some tutorials you can try if you are willing to do some tests.

  71. MXQ pro max remote will not turn it on anymore. It just displays the time on the box. Was working fine until I moved it. Any thoughts?

      • It just stopped and when we plug it back in it gets stuck on the “Android” screen..I’ve tried the toothpick reboot and I get nothing different.
        Is it something you can help me correct?

        • Unfortunately, I don’t think there is something else to try in this situation because the hard reset (the toothpick reboot method) should have been the backup/recovery method to reset it.

    • After sticking the pin in the reset hole you can feel the button, right?
      If hard reset does not work I don’t know if there is something else you can try.

    • Hi Daniel,
      After selecting restricted profile, you should have the option Exit restricted profile, followed by the prompt of the password. If this does not happen in your case, try reseting the device by pushing the tiny button in the small hole using a pin and keep it pushed for a few seconds.

  72. Hi. When i start the MXQ pro up, I get a split screen. When I click the split screen symbol I got a msg which mentions media launcher error (or something like that). If I do a factory reset it all works perfectly. But as soon as I switch it off and on again it comes back to the split screen. I’ve done the whole process multiple times. Do you have any advice? Thanks.

          • Please try also a hard reset, to do this you need to follow these steps:

            Disconnect the device from the power supply.
            Inside the AV slot insert a match or a thin stick until you find a small button, hold that button for a few seconds and connect the power supply. You must hold the button pressed until you can see the logo on the screen followed by a restart. After the restart, you can stop pressing the button.
            You will have a menu on the screen. Using a keyboard connected through USB, select wipe data/factory reset and press Tab.
            Select delete all user data and press Tab.
            Wait for the process to finish and then select reboot and press Tab.

  73. i’ve accidentally install superSU apps & unroot the device..After that the device only stuck at the welcome logo only.. how to solve this problem..i’ve already done the hard reset but result still the same..plz help

      • Hi Alex. Sorry for the delay. I did try the hard reset. Same problem – fine at first, but on restart the split screen. One half is kind of ghosted. We were also wondering if you know of any conflict with TCL TVs?

        • Hi Kelli,
          This may be a cable problem although I’m not 100% sure, if you have this possibility I would recommend trying with another cable. It’s weird it did not work properly after the hard reset.
          Also, if possible please try the TV Box on another TV set.

  74. After I pressed the match into the av port and disconnected and reconnected the box the logo came on screen but no start up page came on what did I do wrong

    • You have to connect it to the power source while keeping pressed the reset button. After the logo appears, the tv box will restart and it can be reset.