Review TV BOX MXQ PRO 4K and how to hard reset/troubleshoot different problems

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Review TV BOX MXQ PRO 4K and how to hard reset/troubleshoot different problems

If you have a non-smart TV device and you want more from it then a TV Box MXQ Pro 4K is the solution. We can do different things with this TV Box including playing files from an external drive, playing videos on YouTube or sharing smartphone’s screen on the TV, all these things can be easily done using the TV BOX MXQ Pro 4K.

First impresion

When I first saw the box I thought this is a professional device. The plastic is not low quality and it doesn’t seem like a cheap gadget. The box contains the TV box, an HDMI father-father cable, the power cable, the remote controller and the manual.

About the device

The device has 4 USB slots, 1 SD card slot, 2 auxiliary ports (SPDIF/AV), one HDMI port, one ethernet (RJ45) port and the power supply port.

From an architecture point of view, the device MXQ Pro 4k is smartly designed. The power and HDMI slots are placed on the rear end so they are not visible from the front side.

For cooling, the device has on the lower side an adapted case so it allows the motherboard to cool.

I had a small surprise when I saw the device was rooted.

Specifications for TV Box MXQ Pro 4K Android

  • Chipset: Amlogic S905 Quad Core Cortex-A53 at 2.0GHz
  • GPU: Penta-Core Mali-450 at 600MHz+
  • Storage: 8GB NAND FLASH
  • RAM: 1 GB, DDR3
  • Operating system: Android 6
  • 3D: Hardward 3D graphics acceleration
  • HDMI: HDMI 1.4b with CEC
  • AV: Support
  • Bluetooth: Not available
  • LAN: Ethernet:10/100M, standard RJ-45
  • Wireless: Yes
  • Supported formats: HD MPEG1/2/4, H.265, 4K-HD, HD AVC/VC- 1, RM/RMVB, Xvid/DivX3/4/5/6, RealVideo8/9/10
  • Media formats supported: Avi/Rm/Rmvb/Ts/Vob/Mkv/Mov/ISO/wmv/asf/flv/dat/mpg/mpeg
  • Audio formats supported: MP3/WMA/AAC/WAV/OGG/AC3/DDP/TrueHD/DTS/DTS/HD/FLAC/APE
  • Image formats supported: HD JPEG/BMP/GIF/PNG/TIFF
  • USB: 4 High speed USB 2.0, supports U DISK and USB HDD
  • Card reader: SD/SDHC/MMC cards
  • HDD file system: FAT16/FAT32/NTFS
  • Subtitles supported: SRT/SMI/SUB/SSA/IDX+USB
  • High Definition video output: SD/HD max.1920×1080 pixel
  • Mouse/ Keyboard: USB mouse and keyboard are supported;
  • SPDIF/IEC958: Coaxial
  • Power supply: DC 5V/2A
  • Power LED: On: Blue, Standby:Red
  • Online apps: Skype chatting,Picasa,Youtube,Flicker,Facebook,Online movies,etc.

As a general opinion, the TV Box MXQ 4k is worth its money. Even if it has its problems, we can ignore them considering this device offers us important functions.

How to hard reset the TV Box MXQ Pro 4k?

  1. Disconnect the device from the power supply.
  2. Inside the AV slot insert a match or a thin stick until you find a small button, hold that button for a few seconds and connect the power supply. You must hold the button pressed until you can see the logo on the screen followed by a restart. After the restart, you can stop pressing the button.
  3. You will have a menu on the screen. Using a keyboard connected through USB, select wipe data/factory reset and press Tab.
  4. Select delete all user data and press Tab.
  5. Wait for the process to finish and then select reboot and press Tab.

How to share a smartphone screen on the TV using the TV Box MXQ Pro 4k?

Sharing the phone’s display on the TV can be done following these steps:

  1. Open on the TV Miracast app (it’s already installed).
  2. On the phone settings select Share (Mirror) Screen (if you can’t find this option, leave a commend mentioning what smartphone model you’re using and we’ll try to help you).

Note: In order to be able to share the phone’s screen, we must have both devices on the same internet network (for example, both connected on the same wireless network), if they are connected on different networks (for example the tv box on wireless and the phone on mobile data) it will not work.

In case you are having problems with the TV Box MXQ Pro 4k or you want additional information, please leave a comment containing as many details as possible.

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46 COMMENTS

  1. My MXQ Pro 4K box keeps ons showing the recovery screen, I have done the hard reset, and it does not help. When I pres Tab after selecting (wipe data/factory reset) nothing happens.

    • I can’t think to any solution in your situation, this may be a memory problem. If you still have warranty I recommend sending it to warranty, otherwise there isn’t much you can do.

  2. Hi alex
    My TV box while selecting movies or even while watching a movie sometimes screen turns blue and then reboot. When it starts rebooting it won’t stop and does it over and over again. I did factory reset it didn’t help. If I unplug it for a day or two then it works fine again for a couple of days. Seems like power source or box is faulty?

  3. Our MXQ Pro came with Netflix already on it and when we sign into our Netflix account, Netflix loads. When we try to select a movie, we get an error message – 5,7- and a it tells us it cannot load the content.
    Tried updating both Netflix and Mbox, no help.

  4. Hi, ive tried rebooting my device but when the screen came on, its still stuck on the android logo..i tried rebooting it several times but still has the same result. Pls help.

  5. Hi I purchased the TV box second hand it already had Netflix built into it I couldn’t get my password to work so I deleted the Netflix app and now I cannot get Netflix to download can you help me please

    • Hi Matt,
      This is strange, you should be able to download it again from Android Market. You can’t find the Netflix app on Androir market or what is the issue exactly?

  6. Hi can you help me I have a mxq pro tv box and when I switch it on it goes straight to the recovery screen . I have tried to reset it but it goes back to the same screen . I have went to the factory reset and it still goes back to that screen .

    • Hi Ashley,
      I don’t think there is something to do except to try to reinstall software on it. Do you still have warranty for this device?

  7. I have troubleshooting the mxq-4 need help for it to work it working but not strong enough for the movies it plays and stop

    • Does this happen when playing movies from a certain app or for all movies? Do you have enough internet bandwidth to rule out this kind of a problem?

    • Does it get stuck at “erasing”? Or does it restart in a loop? If it gets stuck at erasing please try to wait longer, around 30 minutes.

    • Hi Emmy,
      Unfortunately, we didn’t try to resoft the TV Box MXQ Pro 4k and we don’t have this device anymore to try so, therefore we couldn’t guide you into doing this.
      But, if you want I can do some internet research and recommend you some tutorials you can try if you are willing to do some tests.

  8. MXQ pro max remote will not turn it on anymore. It just displays the time on the box. Was working fine until I moved it. Any thoughts?

      • It just stopped and when we plug it back in it gets stuck on the “Android” screen..I’ve tried the toothpick reboot and I get nothing different.
        Is it something you can help me correct?

        • Unfortunately, I don’t think there is something else to try in this situation because the hard reset (the toothpick reboot method) should have been the backup/recovery method to reset it.

    • After sticking the pin in the reset hole you can feel the button, right?
      If hard reset does not work I don’t know if there is something else you can try.

    • Hi Daniel,
      After selecting restricted profile, you should have the option Exit restricted profile, followed by the prompt of the password. If this does not happen in your case, try reseting the device by pushing the tiny button in the small hole using a pin and keep it pushed for a few seconds.

  9. Hi. When i start the MXQ pro up, I get a split screen. When I click the split screen symbol I got a msg which mentions media launcher error (or something like that). If I do a factory reset it all works perfectly. But as soon as I switch it off and on again it comes back to the split screen. I’ve done the whole process multiple times. Do you have any advice? Thanks.

          • Please try also a hard reset, to do this you need to follow these steps:

            Disconnect the device from the power supply.
            Inside the AV slot insert a match or a thin stick until you find a small button, hold that button for a few seconds and connect the power supply. You must hold the button pressed until you can see the logo on the screen followed by a restart. After the restart, you can stop pressing the button.
            You will have a menu on the screen. Using a keyboard connected through USB, select wipe data/factory reset and press Tab.
            Select delete all user data and press Tab.
            Wait for the process to finish and then select reboot and press Tab.

  10. i’ve accidentally install superSU apps & unroot the device..After that the device only stuck at the welcome logo only.. how to solve this problem..i’ve already done the hard reset but result still the same..plz help

      • Hi Alex. Sorry for the delay. I did try the hard reset. Same problem – fine at first, but on restart the split screen. One half is kind of ghosted. We were also wondering if you know of any conflict with TCL TVs?

        • Hi Kelli,
          This may be a cable problem although I’m not 100% sure, if you have this possibility I would recommend trying with another cable. It’s weird it did not work properly after the hard reset.
          Also, if possible please try the TV Box on another TV set.

  11. After I pressed the match into the av port and disconnected and reconnected the box the logo came on screen but no start up page came on what did I do wrong

    • You have to connect it to the power source while keeping pressed the reset button. After the logo appears, the tv box will restart and it can be reset.